It creates exciting customer experiences
It allows the company to have details on customers' consumption
It helps to promote the brand of it's business partner – BSQUARE.
It allows the company to replenish the stock on time.
Production line approach
Cost saving approach
Personal attention approach
Quality work means quality service
Services cannot be inventoried
Services are all similar
Even service businesses have internal services
Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization
Service operations can be protected by patents; manufacturing operations cannot.
Many service organizations can change their service offerings virtually overnight.
The service package, rather than a definable good, is the output of the development process.
Front-office visible contact employee actions
Back-office/invisible contact employee actions
High production efficiency
Low sales opportunity
Low degree of customer/server contact
Low production efficiency
It is the physical interaction between the onstage contact persons with customers.
Customer waiting status is an example of physical evidence.
It represents all the tangibles that customers see or collect during their contact with a company.
Physical evidence is the environment in which the service is delivered.
Creating efficient line flows for guests
Incredible guest experience while ensuring fast and efficient service.
A repetitive process structure
A. At the back of the gym near the aerobic equipment.
D. Upstairs in a separate enclosed room marked by a sign.
Near the exit/entrance
C. In a small recess area set to one side of the gym.
Flexible for rearrangement of services and future growth
Minimize the movement of people, materials and paperwork
Convenience for customers to access
Luxury decoration to attract high-end customers
Use of technology
All of the above
Division of labor
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