Usually choices between different courses of action, Evaluate each course of action, Choose one and take action

Feedback is essential if the operator is to learn from experience, Need to know what to ignore, Mostly done under conditions of uncertainty so have some element of risk

Representative (whether an event is typical), Availability (assume more likely if can remember it), Anchoring and adjustment (initial guess and adjust), Optimistic bias (underestimate risk), Hindsight bias (given information after event assume would have predicted it)

Greater weight given to earlier information, More information can lead to increased but misplaced confidence, Treating all information equally reliable when it is not, Seek information to support chosen actions, Seek more information than we can process

Dread, Probability, Outcome