They cover every race, religion lifestyle and category of life.
The are lazy and angry
They want to move
They have lots of money
They show you are a professional and you are at work.
They gi e a sense of, ''you belong there" .
Increases a customer's stress level.
They keep you from wearing out your own clothes.
Manners don' t count, I'm here to move.
They show no respect for a customer in their home.
Professionals in the customer service industry are always courteous.
Because the customer is also always courteous.
D. a & c are correct
B. This is just a job
C. I care how your move comes out.
A. There is nothing in your home I cannot move.
Our opinions might educate an ignorant customer.
We know nothing about our customer views on these subjects
Our opinions don't matter.
Our customer may want a fight.
Politics, religion and other personal opions
How a large piece may be handled.
What items are being loaded, in what order.
Compliment the customer for his or hers nice things or house
They like to talk
They have the experience to answer the questions and they are responsible for the job
We don't want to be responsible.
They have experience to answer questions
In the street, in behind the truck of sight for the customer
In the truck.
In the customers backyard
Wherever the customer is smoking.
Have someone else catch it.
Let it go.
Throw a pad underneath it to soften its landing.
Where the driver directs.
Where the customer directs.
Where it is safe to do so.
Show it to your co-workers.
Bring it to the customer's attention in front of everyone.
Pack it in a box and label as "porn" or "sex toy" or drug paraphernalia.
Stash it in a box or a piece of furniture and descretly inform the one in charge for the assignment
If you lift in the "item" directly to have a better grip
Both can "snap" or break off parts inside furniture and wheels can leave marks on the floor.
Its poor quality on most floors and get easily scratched.
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