Management of Business - Unit 1 Module 2: The Management of People 2/2

unit-1-module-2-the-management-of-people-2-2

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can be defined as the interaction of two or more people, in an interdependent way, to achieve a common goal or objective

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tend to be of a social nature and are formed to fulfil a desire of the members, including sports, socialising and other common interests

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will shape the nature of teams in an organisation.

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should be dealt with as soon as they arise and management should find the best strategy to resolve the issue.

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Which of the following would be classified as an informal team?

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Informal teams tend to be of a social nature and are formed to fulfil a desire of the members, including sports, socialisation, and common interests. Examples of informal groups or teams are interest groups, reference groups and friendship groups

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During which stage of group development do members express their individuality and resist the pressures and influence of the remaining team members?

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ALL of the following are causes of conflict EXCEPT which one?

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The strategy where management allow both parties to solve their conflict themselves is known as:

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Which of the following is an advantage of working in teams?

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Which of the following is an internal factor that may influence change in the organisation?

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Internal influences may arise as a result of management policies or employees’ attitudes. These factors can be controlled by the management of the firm.

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Which of the following is NOT an external factor that may influence change in the organisation?

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These result from factors that are outside of the control of the firm.

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ALL of the following are reasons why people may resist change EXCEPT which one?

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Which of the following is LEAST LIKELY to be used to overcome resistance to change?

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Which of the following involves actions on the part of senior management to create a plan of action to implement the change and delegating responsibility to people who will manage the process?

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Organisational change may be influenced by

factors.

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