ITIL 2011 Service Strategy

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  Thời Gian Còn Lại


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Match the service provider types with their definitions

Khớp văn bản (nhấp và kéo)   

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Khớp văn bản

internal service provider

shared services unit

external service provider

Nhấp và kéo

is embedded within a business unit. There may be several of these within an organization

provides IT services to external customers

an internal service provider that provides shared IT services to more than one business unit