Call another staff member to serve the customer so you can finish your work.

Immediately walk towards the customer and greet them within an enterprise standard.

Finish re-stocking so the customer can see your full product range.

Say to the customer ‘I will be with you in a moment’ and finish re-stocking.

Walk back to your service area and greet the customer within an enterprise standard.

Finish cleaning the current table and go back to your service area asking the customer ‘are you right?’

Continue cleaning – the customer will be impressed with a clean café.

Acknowledge the customer, ‘I won’t be a moment’ and continue cleaning.

Tell the waiting customers you are very busy, are short staffed and will get to them as soon as you can.

Continue serving your current customer, showcasing your standards of service.

Acknowledge all waiting customers and inform them they are welcome to browse or take a seat, and you will be with them as soon as possible.

Call your manager immediately and ask for help.