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0 [{"id":101456,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:49:00","updated_at":"2016-09-16 06:26:53","questionName":"If a client has long fingers on a broad hand and would like to wear a very thin band solitaire and they ask for your opinion - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":38,"explanation":"There is a fine balance between letting a customer have what they think they want and advising them as a personal shopper. Show this client a more flattering alternative and then respect their choice. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101459,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:55:18","updated_at":"2016-09-16 06:26:53","questionName":"When a client asks for discount - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":41,"explanation":"First defend our quality and value and ask the client to commit to the sale. Only if you have been pushed for discount repeatedly should you offer a nominal discount. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101449,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:34:20","updated_at":"2016-09-16 06:26:53","questionName":"When it comes to watches, what is a complication? ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":31,"explanation":"The main function of a watch is timekeeping. Anything other than that is considered a complication. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101450,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:36:29","updated_at":"2016-09-16 06:26:53","questionName":"An automatic watch is - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":32,"explanation":"An automatic watch works by means of kinetic energy and not by means of a quartz battery. The are not necessarily very expensive and are accurate for the most part but not as accurate as a quartz watch. A Chronometer certified watch is certified for its","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101462,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 12:01:32","updated_at":"2016-09-16 06:26:53","questionName":"Why will millenial consumers find engraving appealing?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":44,"explanation":"The Millenial consumer is known for wanting the same but different. For this reason personalising the item by means of engraving is ideal. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101452,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:40:26","updated_at":"2016-09-16 06:26:53","questionName":"When it comes to Features and Benefits - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":34,"explanation":"Customers buy benefits - How this product will benefit them. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101461,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 12:00:05","updated_at":"2016-09-16 06:26:53","questionName":"The best approach to creating sales windows is to - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":43,"explanation":"You want to generate the maximum foot traffic and turnover during a sale time. For this reason you place the items with the highest discount percentage on display in the windows. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101451,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:38:59","updated_at":"2016-09-16 06:26:53","questionName":"How would you switch a client from a product that we don't have to one that we do have?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":33,"explanation":"You can not suggest a suitable alternative without probing into why the customer was looking for that particular item. Do not apologise for not keeping what they asked for, instead add value to what we do have to offer them. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101455,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:46:22","updated_at":"2016-09-16 06:26:53","questionName":"If a client asks you to cut a ring from their finger - explain - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":37,"explanation":"A ring never has to be discarded. At the very least, the metal can be refined and used again to produce another item. If possible, we will try to assist the client. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101460,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:57:43","updated_at":"2016-09-16 06:26:53","questionName":"When a client requests an Appraisal for Insurance purposes - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":42,"explanation":"The purpose of insurance is to place the Claimant in the same position as what they would have been before the loss occured. For this reason it is the retail replacement value for an item of like jewellery and it should be updated anually. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101454,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:44:09","updated_at":"2016-09-16 06:26:53","questionName":"Average sale is affeted most by - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":36,"explanation":"Average sale is the amount of money that you are on average able to get from each customer that you sold to. Showing them more expensive items will make them more likely to buy them and this will therefore increase your average sale. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101457,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:51:07","updated_at":"2016-09-16 06:26:53","questionName":"Under the Consumer Protection Act - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":39,"explanation":"A Consumer may return an item for up to 5 working days. This is known as the cooling off period. We can, however, insist that the item is in its original condition.","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101448,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:33:01","updated_at":"2016-09-16 06:26:53","questionName":"If a client hands in a counterfeit watch for service by the agents - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":30,"explanation":"The agents will charge a cancellation, admin handling fee and refuse to work on the watch.","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101458,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:53:29","updated_at":"2016-09-16 06:26:53","questionName":"When a client requests a written quotation - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":40,"explanation":"Our industry is very dependent on exchange rate fluctuations. Depending what the item on the quote is, this can have a significant impact on our business. Tell the client that we can only guarantee our quote for 7 days. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":101453,"quiz_id":"7027","answer_id":null,"answerType_id":"0","created_at":"2016-09-13 11:42:25","updated_at":"2016-09-16 06:26:53","questionName":"How do you calculate conversion rate?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":35,"explanation":"Conversion rate refers to out of the amount of clients that you served, how many you converted into sales. Conversion rate is expressed as a percentage and should therefore be multiplied by 100. ","question_score_id":null,"lang":null,"questionAudioPath":null}]
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If a client has long fingers on a broad hand and would like to wear a very thin band solitaire and they ask for your opinion -

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