Business Communications Exam 3


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Match the text blocks.

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Crisis Managment Plan

Performance Review


AIDA Model


Emotional Appeal

Logical Appeal

Marketing Messages




Sales Messages

Selling Points

Social Commerce


Closed Questions



Focus Group


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Psychological characteristics of an audience, including personality, attitudes, and lifestyle

a logical interpretation of the facts and other information in a report

plan that defines operational procedures yp deal with a crisis, including communication tasks and responsibilites

equal to the sum of all items in the group divided by the number of items in thsy group divided by the number of items in that group

the most attractive feature of a product or service

the attempt to chang an audience?s attitudes, beliefs, or actions

Persuasive approach that calls on audience feelings and sympathies rather than facts, figures, and rational arguments

ecomposses any aspect of buying and selling products and services or supporting costumers through the use of social media

Cause-and-effect linkage between two factors, where one of them causes the other to happen

promotional messages that usher potential buyers throigh thr purchasing process without asking yhem to make an imediate decision

message sequence that involves attention, interest, desire, and action

the particular advantages that readers will realize from a product?s selling points

employee evaluation procedure giving feedback on performences and guidence for future efforts

The simultaneous change in two variables

in contrast to marketing messages, sales messages encourage potential buyers to make a purchase decision then and there

the combination of forces that drive people to satisfy their needs

Persuasive approach that calls on reasoning and evidence

Questions with a fixed range of possible anwensers

a neutral, nonecontrversial statement that establishes ground with the reader in an inderect negative message

effort by employees to report concerns about unethical or illegal behavior

a form of group research interview