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0 [{"id":217324,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:53:29","updated_at":"2017-06-13 04:06:16","questionName":"25. The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of \"New\" for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":24,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217319,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:47:12","updated_at":"2017-06-13 04:06:16","questionName":"20. At UC, the Account object has a Master-Detail relashionship with an Invoice custom object. The App Builder would like to change this to a lookup field, but is not able to do so. What could be causing this? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":19,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217320,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:48:18","updated_at":"2017-06-13 04:06:16","questionName":"21. UC needs a field on the Account to track how many opportunities are closing wihthin the next 30 days. What can be used to accomplish this? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":20,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217318,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:45:22","updated_at":"2017-06-13 04:06:16","questionName":"19. Which type of relationship can be defined with external objects? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":18,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217323,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:52:19","updated_at":"2017-06-13 04:06:16","questionName":"24. Which statement is TRUE about field update actions from workflow rules and approval processes? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":23,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217322,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:51:25","updated_at":"2017-06-13 04:06:16","questionName":"23. An app builder has been asked to provide users a way to identify a Contact's \"Preferred Contact Method\" directly on the Contact record. Users need to be able to identify whether a phone number or an email, is the Contact's preferred communication method. Which field type will allow the App Builder to accomplish this with the fewest fields possible? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":22,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217315,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:41:39","updated_at":"2017-06-13 04:06:16","questionName":"16. UC needs to update field on an Account when an Opportunity Stage is changed to Closed Lost. What can be used to accomplish this requirement? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":15,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217325,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:54:19","updated_at":"2017-06-13 04:06:16","questionName":"26. What may occur if workflow rules are reevaluated after a field change by a field update? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":25,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217327,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:57:04","updated_at":"2017-06-13 04:06:16","questionName":"28. The VP of Sales at UC has requested that sales reps be given access to view all Accounts in Salesforce. However, they've also requested that sales reps only be allowed to create new Opportunities on Accounts they own. How can this requirements be met? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":27,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217329,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:59:16","updated_at":"2017-06-13 04:06:16","questionName":"30. Which statement is true when a new full sandbox is created? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":29,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217321,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:50:03","updated_at":"2017-06-13 04:06:16","questionName":"22. The Customer Service team at UC uses a custom Project object to track their customer projects. An App Builder needs to create a relationship between the Project object and the related client Account record. A private sharing model is in place for both Accounts and Projects. Which statement is true when creating an Account lookup field on the Project object? Choose 2 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":21,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217328,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:58:03","updated_at":"2017-06-13 04:06:16","questionName":"29. A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field How can this visual indicator be displayed? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":28,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217326,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:55:30","updated_at":"2017-06-13 04:06:16","questionName":"27. UC provides access to Salesforce for their sales, service and marketing teams. Management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to that job function. How can this requirement be met? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":26,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217317,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:44:08","updated_at":"2017-06-13 04:06:16","questionName":"18. Which statement is true about converting leads? Choose 3 answers","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":17,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":217316,"quiz_id":"12952","answer_id":null,"answerType_id":"0","created_at":"2017-06-09 07:42:36","updated_at":"2017-06-13 04:06:16","questionName":"17. UC has deployed custom tabs through change sets, without including the profiles, to Production (Entreprise Edition). Which statement is true in regards to the visibility of custom tabs? (1)","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":16,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null}]
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25. The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers

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