Workplace Violence & Harassment (8-2017)

workplace-violence-harassment-8-2017

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Question 1 of 1

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264932

120

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When trying to resolve an issue with a patient who is upset, it is a good idea for one person to take the patient to a private area to talk alone together, so that other people are not disrupted, and so the patient doesn’t feel intimidated.

Select the correct answer(s).

(0/0)

264933

120

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If someone begins to raise his/her voice about a situation, the first step is to contact law enforcement in case things get out of hand.

Select the correct answer(s).

(0/0)

264934

120

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Regarding harassment, Federal law does not prohibit simple teasing, offhand comments, or isolated incidents that are not extremely serious. Rather, the conduct must be so objectively offensive as to alter the conditions of the individual’s employment, or create a hostile work environment.

Select the correct answer(s).

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264935

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Incidents of workplace violence are almost always reported, because victims have visible injuries that cannot go unnoticed.

Select the correct answer(s).

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264936

120

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Employers should ensure that their procedures clearly spell out that any retaliation against an employee filing a report of workplace violence or harassment is illegal and will not be tolerated.

Select the correct answer(s).

(0/0)

264937

120

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A harasser can be the victim’s own supervisor, a supervisor from another area, a co-worker, or even a non-employee, or an agent of the employer.

Select the correct answer(s).

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264938

120

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When there is a problem with a patient or other visitor, it is important to try to keep them in the practice until the issue reaches a final resolution. This helps to prevent them from returning in an even more angry state.

Select the correct answer(s).

(0/0)

264939

120

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OSHA indicates that the risk of workplace violence is lower in healthcare settings than in other industries.

Select the correct answer(s).

(0/0)

264940

120

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Although OSHA doesn’t currently have specific standards for workplace violence or harassment, it can issue citations under the General Duty Clause, which requires employers to provide a safe and healthful work environment—one that is free from recognized hazards.

Select the correct answer(s).

(0/0)

264941

120

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Workplace violence is “any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.” This means that actual physical harm need not occur for an incident to be considered workplace violence.

Workplace Violence & Harassment (8-2017)

Question 1 of 1

Time Left

When trying to resolve an issue with a patient who is upset, it is a good idea for one person to take the patient to a private area to talk alone together, so that other people are not disrupted, and so the patient doesn’t feel intimidated.

Select the correct answer(s).

(0/0)

If someone begins to raise his/her voice about a situation, the first step is to contact law enforcement in case things get out of hand.

Select the correct answer(s).

(0/0)

Regarding harassment, Federal law does not prohibit simple teasing, offhand comments, or isolated incidents that are not extremely serious. Rather, the conduct must be so objectively offensive as to alter the conditions of the individual’s employment, or create a hostile work environment.

Select the correct answer(s).

(0/0)

Incidents of workplace violence are almost always reported, because victims have visible injuries that cannot go unnoticed.

Select the correct answer(s).

(0/0)

Employers should ensure that their procedures clearly spell out that any retaliation against an employee filing a report of workplace violence or harassment is illegal and will not be tolerated.

Select the correct answer(s).

(0/0)

A harasser can be the victim’s own supervisor, a supervisor from another area, a co-worker, or even a non-employee, or an agent of the employer.

Select the correct answer(s).

(0/0)

When there is a problem with a patient or other visitor, it is important to try to keep them in the practice until the issue reaches a final resolution. This helps to prevent them from returning in an even more angry state.

Select the correct answer(s).

(0/0)

OSHA indicates that the risk of workplace violence is lower in healthcare settings than in other industries.

Select the correct answer(s).

(0/0)

Although OSHA doesn’t currently have specific standards for workplace violence or harassment, it can issue citations under the General Duty Clause, which requires employers to provide a safe and healthful work environment—one that is free from recognized hazards.

Select the correct answer(s).

(0/0)

Workplace violence is “any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.” This means that actual physical harm need not occur for an incident to be considered workplace violence.

Select the correct answer(s).

(0/0)

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