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block

How can a sales user relate an opportunity to a campaign?(2 answers)

Select the correct answer(s).  

(0/0)

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Use the campaign hierarchy related list on the opportunity.

Use the campaign influence related list on the opportunity

Select the primary campaign source for the opportunity

Select the campaign record type when creating the opportunity.

none

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet this requirement? (2 answers)

Select the correct answer(s).  

(0/0)

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Add the account related list to the survey page layout

Create a lookup relationship field on the account object

Add the survey related list to the account page layout

Create a lookup relationship field on the survey object

none

Which statement is true regarding an approval process? (2 answers)

Select the correct answer(s).  

(0/0)

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An assignment rule defines the approver for each process step

An approval action defines the result of record approval or rejection

The approval history related list can be used to track the process

A delegated approver can reassign approval requests

none

A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool?(2 answers)

Select the correct answer(s).  

(0/0)

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Campaigns

Accounts

Leads

Quotas

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When importing data, what happens if some records do NOT met the data validation criteria?

Select the correct answer(s).  

(0/0)

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Import process ignores the data validation criteria

Import process aborts when it encounters the first invalid record

Import process requires user authorization to import the invalid records

Import process fails only for the records with invalid data.

none

What is the purpose of the service cloud (customer) portal? (2 answers)

Select the correct answer(s).  

(0/0)

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To share support reports and dashboards with high profile accounts

To allow customers to log and check the status cases online

To provide Web self-service by exposing knowledge articles

To allow partners to access contact records for case collaboration.

none

What are the valid organization-wide default options for the Account Object?

Select the correct answer(s).  

(0/0)

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Public Read/Write/Delete

No Access

Private

Public Read/Write/Transfer

none

Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containingpassword reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?

Select the correct answer(s).  

(0/0)

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Support settings

Auto-response rule

Email-to-case

Validation rule

none

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement?

Select the correct answer(s).  

(0/0)

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Escalation rule

Assignment rule

Auto-Response rule

Workflow rule

none

The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?

Select the correct answer(s).  

(0/0)

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Ensure the new value was marked as active

Add the new value to the appropriate sales process

Add the new value to the appropriate record type

Ensure the limit of 10 stage values was not exceeded

none

What user interface setting must be enabled for users to edit records in a list view? (2 answers)

Select the correct answer(s).  

(0/0)

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Enhanced profile list views

Enhanced page layout editor

Enhanced lists

Inline editing

none

Which statement is true if a custom fiscal year is enabled?(2 answers)

Select the correct answer(s).  

(0/0)

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The defined custom fiscal year only affects forecasts

The custom fiscal year setting CANNOT be disabled

The custom fiscal year must be defined manually

The custom fiscal year automatically updates product schedules

none

Universal Containers wants to automatically back up all the Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?

Select the correct answer(s).  

(0/0)

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Import wizard

Data export service

Analytic snapshot

Scheduled report.

none

An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Select the correct answer(s).  

(0/0)

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The time dependent action is put on hold

The time dependent action will execute on July 23.

The time dependent action is automatically removed from the queue

The time dependent action will execute on July 30

none

If two objects have a parent child relationship, how can a user access the child record from the parent record?

Select the correct answer(s).  

(0/0)

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Related list

Child field

Custom link

Lookup field