An entity that is the event or transaction linking two other entities

Provides the right to use software under certain terms and conditions

Firm that offers outsourcing solutions

Obtained from a vendor or application service provider

Includes the requirements of a new system and recommendations to management

A single characteristic or fact about an entity

Special fields within data records that provide additional security information

Has a variable fee based on the number of users having access to an application

Company that develops software with the purpose of it being sold

Phase in which it is determined if in-house development is the best solution

Record details of all accesses and changes to a file or database

The end product of the SDLC systems analysis phase

Data that has only two possible values: 1 and 0

Model in which vendors develop and sell application packages to customers

Term that is synonymous with usage model

Data storage that is comprised of 8 bits

Charges a variable fee based on the volume of operations performed

Utilizes standard business software to enhance user productivity

Includes features that allow users to interact effectively with an application

A field that could serve as a primary key

Software package developed to meet the needs of a specific type of business

Firm that delivers an application by charging a usage fee

Describes the numeric relationship between two entities

Measures the time a package takes to process a certain number of transactions

Uses special symbols to represent the relationship between entities

Term that is synonymous with the decision to make or buy

Outsourcing of basic business processes

Have broad experience that is difficult for any one company to acquire

Technique that uses a common yardstick to measure and compare vendor ratings

Code that uses a keyword to encode a number

Where people gather to meet

and exchange ideas

Uses a set fee based on a specified level of service and user support

Records how users interact with a Web site

offer support

Set of letters or numbers that represents a data item

Software package that can be used by many different types of organizations

Term that is synonymous with offshore outsourcing

A primary key that is based on multiple non-unique fields

Provide powerful Web-based support for transactions such as order processing

Term that is synonymous with service desk

Defines what must take place without addressing methods of implementation

Attribute that appears in more than one entity

Offers additional support and assistance from a vendor

Management of system operations by an outside firm

The choice between developing versus purchasing software

Looks for meaningful data patterns and relationships among data