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quiz super vendeuse

quiz-super-vendeuse

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Question 1 of 1

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Une cliente entrant d'un pas pressé est :

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Comment réagir façe à un client rouge ?

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Quels produits d'entretien proposer pour un cuir lisse?

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Que faut-il faire lors d'une prise de congé?

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Par qui doit être dit le "bienvenue chez SM" ?

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Quelle question utiliser pour un profil vert ?

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Remettre dans l'ordre les étapes de la vente

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Click and drag
la recherche du besoin
la reformulation
l'accroche
la proposition
l'argumentation
l'accueil

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Qelles questions privilègier pour rechercher un besoin ?

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Quels produits d'entretien faut-il pour un cuir velour ?

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Quels sacs proposer pour une cérémonie ?

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Qu'est-ce que le CRM ?

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Quels sont les avantages du fichier client ?

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Que proposer à un client Web pour un retour def de + de 30 jours ?

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Que doit présenter un client pour retirer sa commande web ?

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Remettre dans l'ordre les étapes de l'essayage

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Click and drag
donner la chaussure au client
installer le client
proposer mi-bas ou chaussettes + chausse pied
débourrer les chaussures
défaire les laçets / boucles / fermeture
ouvrir la boîte

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