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During a convoy, an Airman in the lead vehicle was killed by enemy fire after Army Battalion Intelligence redirected them to an altemate route. MSgt Brown, the convoy commander, immediately addressed the team, "Each one of you displayed courage and no matter what has happened, we must continue to work together and do our very best in order for our next mission to be successful." MSgt Brown's comments BEST illustrate _____ effectiveness.

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Tipping Organizational Climates

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During a feedback session with MSgt Gray, CMSgt Lovell says, "l don't know how you've done it, but since your arrival, I've noticed your flight members tend to have a sense of enthusiasm, common purpose, and confidence in the future of this organization." Gray responds, "l believe it is the collective actions, decisions, and behaviors of my flight members that are causing a more positive, more ethical climate throughout the organization." Lovell replies, "Well, whatever you think it is, keep it up." MSgt Gray's will MOST likely his effectiveness.

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Tipping Organizational Climates

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