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block

What is an example of dependability in the context of a bus company?

Select the correct answer(s).  

(0/0)

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D. The staff are friendly

C. Adhering to the published timetable

E. None of the above

B. The buses are in the appropriate condition

A. The introduction of new routes

none

Business forecasts are

Select the correct answer(s).  

(0/0)

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B. Never accurate

E. None of the above

C. Prone to error

A. Always accurate

D. Not useful for decision-making

none

Operations are prevalent in the world around us. Example outputs produced by an operation include:

Select the correct answer(s).  

(0/0)

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A. Lecture

E. All of the above

C. Subway sandwich

B. Meal in a restaurant

D. Supplies and services for disaster relief

none

Muda, Mura and Muri are Japanese terms that denote three causes of waste. Muda refers to

Select the correct answer(s).  

(0/0)

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E. None of the above

A. Regularly overloading staff or equipment

C. Activities in a process that are incorrectly scheduled

B. Failing to properly prioritise activities

D. All of the above

none

In the importance-performance matrix, competitive factors that fall in the ‘excess’ zone

Select the correct answer(s).  

(0/0)

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C. Can be considered satisfactory

B. Are candidates for immediate improvement

A. Require urgent attention

D. Perform well but are not important for customers

E. None of the above

none

With respect to quality in operations, we generally need to consider whether there is a gap between customers’ expectations concerning a product/service and their perceptions of that product/service. Customers’ expectations are informed by

Select the correct answer(s).  

(0/0)

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B. Word-of-mouth communications

E. None of the above

A. Experience

D. All of the above

C. Image of a product/service (typically as a result of advertising)

none

The four stages of the process of operations strategy are

Select the correct answer(s).  

(0/0)

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A. Formulation, Evaluation, Monitoring, Control

D. Formulation, Implementation, Monitoring, Control

B. Formulation, Implementation, Monitoring, Application

E. None of the above

C. Foundation, Implementation, Monitoring, Control

none

Ergonomics refers to

Select the correct answer(s).  

(0/0)

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E. None of the above

C. The manner in which an individual interfaces with the environmental conditions relevant to their immediate working area

D. A and C

B. The manner in which an individual does exercise at work

A. The manner in which an individual interfaces with the physical aspects of their workplace

none

The Four V's are valuable in terms of

Select the correct answer(s).  

(0/0)

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D. Allowing operations managers to determine where operations are positioned in terms of volume, variety, variation in demand and visibility

C. Comparing two operations in the same industry

E. C and D

A. Determining how well an operation is performing

B. Assessing whether an operation is visible and provides variety

none

A ‘dyadic’ interaction or relationship refers to

Select the correct answer(s).  

(0/0)

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E. None of the above

C. The individual interaction between two specific operations in the network

B. The individual interaction between three specific operations in the network

A. The interaction between a customer and supplier

D. None of the above

none

When is inventory beneficial?

Select the correct answer(s).  

(0/0)

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B. When the benefits of having inventory outweigh its costs

A. When it matches customer quality expectations

D. When the customer demands it

C. Inventory is beneficial only at the start of the billing cycle

E. When the forecast dictates it

none

The four elements of lean are

Select the correct answer(s).  

(0/0)

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B. Customer focus, synchronisation, behaviour, continuous improvement

A. Customer focus, synergy, behaviour, waste elimination

C. Customer focus, synchronisation, behaviour, waste elimination

D. All of the above

E. B and C

none

Measuring capacity involves differentiating between ‘Design Capacity’, ‘Effective Capacity’ and ‘Actual Output’. ‘Effective Capacity’ refers to

Select the correct answer(s).  

(0/0)

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E. None of the above

D. None of the above

A. The ratio of actual output to design capacity

B. The theoretical capacity (or maximum output) of an operation

C. The capacity of an operation after planned losses are accounted for

none

An example of modular innovation would be

Select the correct answer(s).  

(0/0)

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E. None of the above

C. A digital camera

B. An electric car

A. A new sun roof in a car

D. A new iPhone

none

Which of the following are reasons to avoid inventories?

Select the correct answer(s).  

(0/0)

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C. Inventories may require set-up, access, update and maintenance costs

E. None of the above

D. All of the above

B. Inventories require storage space

A. Inventories cost customers time