Managing Services 152304 Week1

managing-services-152304-week1

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27. What are four challenges for service managers?

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28. The front office is:

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29. Match these terms with definitions

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30. Match these terms and definitions

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31. Match these terms and definitions

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32. A service organisation that provides a very labour intensive service with low interaction and low customisation eg fast food outlet, is known as:

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33. The customer view of services which looks at service received is:

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34. The need to train and use service scripts comes about because of which characteristic of services?

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35. A service manager is responsible for which four of these elements of business?

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36. Managing customers through a process and designing and creating customer experiences is the responsibility of the:

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37. Which three of these business activities is a Service Manager responsible for?

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38. The customer experience includes:

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39. Service outcomes include:

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40. Service outcomes: the products received and benefits are examples of:

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41. The conscious or unconscious feelings arising from a service are:

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Managing Services 152304 Week1

Question 1 of 1

Time Left

27. What are four challenges for service managers?

28. The front office is:

29. Match these terms with definitions

30. Match these terms and definitions

31. Match these terms and definitions

32. A service organisation that provides a very labour intensive service with low interaction and low customisation eg fast food outlet, is known as:

33. The customer view of services which looks at service received is:

34. The need to train and use service scripts comes about because of which characteristic of services?

35. A service manager is responsible for which four of these elements of business?

36. Managing customers through a process and designing and creating customer experiences is the responsibility of the:

37. Which three of these business activities is a Service Manager responsible for?

38. The customer experience includes:

39. Service outcomes include:

40. Service outcomes: the products received and benefits are examples of:

41. The conscious or unconscious feelings arising from a service are:

Results

Correct