0 [{"id":191355,"quiz_id":"11464","answer_id":null,"answerType_id":"0","created_at":"2017-04-18 10:39:05","updated_at":"2017-04-18 10:42:01","questionName":"Which process is responsible for identifying customer needs?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":0,"explanation":"The correct answer is: Business relationship management","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":191359,"quiz_id":"11464","answer_id":null,"answerType_id":"0","created_at":"2017-04-18 10:48:22","updated_at":"2017-04-18 10:48:22","questionName":"In which phase of the ITIL lifecycle can you find detailed descriptions of the following? 1. Service Portfolio Management","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":191356,"quiz_id":"11464","answer_id":null,"answerType_id":"0","created_at":"2017-04-18 10:40:16","updated_at":"2017-04-18 10:42:01","questionName":"Technical Management is NOT responsible for?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":1,"explanation":"The correct answer is: Defining the Service agreements for the technical infrastructure","question_score_id":null,"lang":null,"questionAudioPath":null}]

block

Which process is responsible for identifying customer needs?

Select the correct answer(s).  

(0/0)

Explanation

The correct answer is: Business relationship management

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Service desk

Business relationship management

Service level management

Availability management

none

In which phase of the ITIL lifecycle can you find detailed descriptions of the following? 1. Service Portfolio Management

Select the correct answer(s).  

(0/0)

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In which phase of the ITIL lifecycle can you find detailed descriptions of the following?

none

Technical Management is NOT responsible for?

Select the correct answer(s).  

(0/0)

Explanation

The correct answer is: Defining the Service agreements for the technical infrastructure

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Responding to disruption of the technical infrastructure

Defining the Service agreements for the technical infrastructure

Identifying technical skills required to manage and support the IT Infrastructure

Maintenance of the local network