ITIL 2011 Service Strategy

Exit

Question 1 of 1

  Time Left


0
161139
0
120
block

Match the service provider types with their definitions

Match the text (click and drag)   

(0/0)




Match the text

internal service provider

shared services unit

external service provider

Click and drag

an internal service provider that provides shared IT services to more than one business unit

is embedded within a business unit. There may be several of these within an organization

provides IT services to external customers