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Question 1 of 1

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91904

600

block

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

Select the correct answer(s).

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91905

600

none

Remediation planning is BEST described in which of the following ways?

Select the correct answer(s).

(0/0)

91906

600

none

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

Select the correct answer(s).

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91907

600

none

Service transition contains detailed descriptions of which processes?

Select the correct answer(s).

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91908

120

none

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

Select the correct answer(s).

(0/0)

91886

600

none

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Select the correct answer(s).

(0/0)

91887

600

none

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Select the correct answer(s).

(0/0)

91888

600

none

A process owner is responsible for which of the following? 1.Defining the process strategy 2.Assisting with process design 3.Improving the process 4.Performing all activities involved in a process

Select the correct answer(s).

(0/0)

91889

600

none

A Service design package (SDP) would normally be produced for which of the following? 1. A new IT service 2. A major change to an IT service 3. An emergency change to an IT service 4. An IT service retirement

Select the correct answer(s).

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91890

600

none

Access management is closely related to which other process?

Select the correct answer(s).

(0/0)

91891

600

none

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Select the correct answer(s).

(0/0)

91892

600

none

Availability management is directly responsible for the availability of which of the following?

Select the correct answer(s).

(0/0)

91893

600

none

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Select the correct answer(s).

(0/0)

91894

600

none

Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?

Select the correct answer(s).

(0/0)

91895

600

none

ITIL

Question 1 of 1

Time Left

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

Select the correct answer(s).

(0/0)

Remediation planning is BEST described in which of the following ways?

Select the correct answer(s).

(0/0)

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

Select the correct answer(s).

(0/0)

Service transition contains detailed descriptions of which processes?

Select the correct answer(s).

(0/0)

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

Select the correct answer(s).

(0/0)

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Select the correct answer(s).

(0/0)

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Select the correct answer(s).

(0/0)

A process owner is responsible for which of the following? 1.Defining the process strategy 2.Assisting with process design 3.Improving the process 4.Performing all activities involved in a process

Select the correct answer(s).

(0/0)

A Service design package (SDP) would normally be produced for which of the following? 1. A new IT service 2. A major change to an IT service 3. An emergency change to an IT service 4. An IT service retirement

Select the correct answer(s).

(0/0)

Access management is closely related to which other process?

Select the correct answer(s).

(0/0)

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Select the correct answer(s).

(0/0)

Availability management is directly responsible for the availability of which of the following?

Select the correct answer(s).

(0/0)

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Select the correct answer(s).

(0/0)

Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?

Select the correct answer(s).

(0/0)

From the perspective of the service provider, who is the person or group that agrees their service targets?

Select the correct answer(s).

(0/0)

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