FREQUENTLY ASKED QUESTIONS

frequently-asked-questions

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Question 1 of 1

Time Left

175838

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Is there any kind of warranty? (choose best response)

Select the correct answer(s).

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Explanation

All Moncler jackets come with a two year manufacturing warranty regardless of the origin of purchase.

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What does the warranty cover? (choose all that apply)

Select the correct answer(s).

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Explanation

The warranty covers anything considered to be a manufacturing defect/issue. This includes tears or rips near the seams of the jackets.

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Choose the best answer to this question. "What if I am outside of the two year warranty?"

Select the correct answer(s).

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How long will the repair take?

Select the correct answer(s).

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Explanation

As per request from King, we are to tell all clients repairs/alterations will take 10 business days

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What is considered wear and tear? (choose all that apply)

Select the correct answer(s).

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Explanation

All that are listed are considered to be wear/tear and are not covered under the two year manufacturing warranty.

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What cannot be fix, altered, repaired or replaced if lost? (choose all that apply)

Select the correct answer(s).

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Explanation

These are all the items that can't be fixed, altered or repaired if damaged or replaced if lost.

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What are the options for nylon tears? (choose all that apply)

Select the correct answer(s).

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Explanation

All are available services offered by King Garment Care in the instance there is a tear in the nylon.

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List the steps in order when handeling a client who is dropping off a garment in need of After Care services. (drag to place)

Match the text (click and drag)

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Explanation

Dependent on the situation and client the order may be different. This is the order for a perfect scenario. Think step by step.

Match the Text
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2
3
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5
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9

Click and drag
Hang garment up in After Care pip under "pickup" (if no hardware is required)
Gather information (who, what, where, when, how). Obtain date of purchase by reciept, CEGID, Monclient or inside tag.
Greet the client and offer assistance
Print your name on the bottom field and have client sign acknowledgment.
Give the client a copy of the invoice.
Fill out Repair Log Form with all required fields. Include pricing, timeline etc.
Allow them to tell you what their issue(s) are.
Offer best possible solution to repair garment.
Enter information in After Care Log.

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What are the options a client has to retrieve their garment once repaired?

Select the correct answer(s).

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Explanation

These are the options a client has to retrieve their garment. Not all are complimentary. What we don't want is for the client to not give us an ETA of when they can pick it up.

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What are the steps to process an After Care charge? (drag to order)

Match the text (click and drag)

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Explanation

Think of these at a step by step process. We must go down to grab their garment. Before we come back up we should know what was done, the cost etc.

Match the Text
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2
3
4
5
6

Click and drag
Check both the invoice and After Care Log to see if there is a fee associated with thr repair.
Enter the payment tender.
Have the client review the repair.
Double click to manually enter the item code 999 = tailoring
Input the repair cost.
Enter the clients information in CEGID if not already. (use repair form)

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List all that is associated with Spare Parts

Select the correct answer(s).

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"Can I just get a new jacket?" (one word)

Fill in the blanks

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Match the service/repair to the price. (picture attached)

Match the text (click and drag)

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Explanation

Remember to add both hardware and service fee.

Match the text
Dry cleaning
Replacement belt
Zipper replacement (include hardware)
Zipper pull (pair)
Full boudin replacement
Draw string repair

Click and drag
$10
$80
$25
$150
$17
$32

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Within 30 days of purchase a client can (complimentary)...

Select the correct answer(s).

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Explanation

All of these services are complimentary. A few are complimentary past the 30 days. For example we offer first time dry cleaning on the garment they purchase. Anytime after the service is $17.

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Match the specific After Care sections to the appropriate area in the pip. (picture attached)

Match the text (click and drag)

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Match the text
Employee dry cleaning
Garments ready to picked by client
Items to be prepped for pickup by King
Items ready to be picked by King

Click and drag
#5
#3
#6
#1

FREQUENTLY ASKED QUESTIONS

Question 1 of 1

Time Left

Is there any kind of warranty? (choose best response)

Select the correct answer(s).

(0/0)

Explanation

What does the warranty cover? (choose all that apply)

Select the correct answer(s).

(0/0)

Explanation

Choose the best answer to this question. "What if I am outside of the two year warranty?"

Select the correct answer(s).

(0/0)

How long will the repair take?

Select the correct answer(s).

(0/0)

Explanation

What is considered wear and tear? (choose all that apply)

Select the correct answer(s).

(0/0)

Explanation

What cannot be fix, altered, repaired or replaced if lost? (choose all that apply)

Select the correct answer(s).

(0/0)

Explanation

What are the options for nylon tears? (choose all that apply)

Select the correct answer(s).

(0/0)

Explanation

List the steps in order when handeling a client who is dropping off a garment in need of After Care services. (drag to place)

Match the text (click and drag)

(0/0)

Explanation

1

2

3

4

5

6

7

8

9

Hang garment up in After Care pip under "pickup" (if no hardware is required)

Gather information (who, what, where, when, how). Obtain date of purchase by reciept, CEGID, Monclient or inside tag.

Greet the client and offer assistance

Print your name on the bottom field and have client sign acknowledgment.

Give the client a copy of the invoice.

Fill out Repair Log Form with all required fields. Include pricing, timeline etc.

Allow them to tell you what their issue(s) are.

Offer best possible solution to repair garment.

Enter information in After Care Log.

What are the options a client has to retrieve their garment once repaired?

Select the correct answer(s).

(0/0)

Explanation

What are the steps to process an After Care charge? (drag to order)

Match the text (click and drag)

(0/0)

Explanation

1

2

3

4

5

6

Check both the invoice and After Care Log to see if there is a fee associated with thr repair.

Enter the payment tender.

Have the client review the repair.

Double click to manually enter the item code 999 = tailoring

Input the repair cost.

Enter the clients information in CEGID if not already. (use repair form)

List all that is associated with Spare Parts

Select the correct answer(s).

(0/0)

"Can I just get a new jacket?" (one word)

Fill in the blanks

(0/0)

Match the service/repair to the price. (picture attached)

Match the text (click and drag)