d

Copy of Confirmation to minister

c

Arrangement Form

b

Business Cards

Necessary certification and fees

a

Large envelope to put floral cards in if requested to remove

Cards to accompany flowers if being delivered after funeral

Plastic wallet with spare flower cards

d

funeral director and all their staff

b

Funeral Director and funeral arranger

funeral director and main mourners

a

funeral arranger/director and all third parties

c

prioritising risks

Address all funeral related-critical activities

a

b

identify risks

c

define time periods

main goal is to maintain business operations

a

b

c

manage the risks

identify the triggers

identify operational inefficiencies

keep the plan simple

d

a

Advise funeral celebrant or minister

d

c

At service have our staff available but discretely positioned

b

Lead out to separate areas following the service

Sit both parties on either side of aisle

Ensure both parties are informed of service and funeral arrangements

Transport for both parties from separate address to meet hearse on en-route

May be appropriate to suggest alternative venue if seating is not enough

d

Use your team to instruct mourners to their seats

c

Ensure enough seating for the family

May be better to book a double time slot at crematorium

Are there speakers outside the venue that can be turned on

b

a

d

a

if longer, suggest going for a drive or going to get refreshments locally

c

Can it be corrected quicky

Take flowers off hearse and invite family to view

Is the gravedigger available to assist

Do not try to squeeze the coffin in

b

organising

time management

c

planning

delegating

critical thinking

communicating

b

a

d

assessing

d

name on wristband to name on the coffin plate

Sign mortuary register

a

c

responsibility of whoever doing chapel visit to check jewellery instructions and personal effects have been carried out

Name on door of chapel if applicable

b

do all members of staff understand their roles

Jewellery as instructed by family

d

are vehicles clean, inside and out

a

c

Flowers - check main tributes have arrived

No last minute changes have been made to arrangements

identity check - correct deceased, coffin, name plate

any special instructions with regard to route

are all staff smart and clean

b

has special music been ordered ie. Wesley

a

does officiant need to be collected en route

does urn or casket need to be taken to crematorium

Flowers that have arrived at funeral home should be checked and listed

if donations, has a collection plate been placed in place of service

d

c

b

Are trestles, wheel bier, webs, pall, or putlocks required

Are CD's or service sheets to be taken

d

democratic

a

participative

autocratic

laissez faire

b

c

c

what

why

b

where

who

a

d