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Dental Hygiene 2802 - Test 2 - Part 3

dental-hygiene-2802-test-2-part-3

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What are the five R's of management?

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Match the following Five R's of management.

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Respect
Rapport
Recognition
Renumeration
Responsibility

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denotes duty or obligation, and follow-through for the completion of a project.
is consideration or esteem given to another person.
is a mutual trust or emotional relationship that exists among the office staff members.
is monetary recognition of achievement.
can be verbal praise or a sign recognizing employment and credentials.

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What are The basic functions of an ADMINISTRATIVE ASSISTANT in a dental office include planning, organizing, staffing, leading, and controlling.

Select the correct answer(s).

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Match the following basic functions of an ADMINISTRATIVE ASSISTANT in a dental office.

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Planning
Organizing
Staffing
Leading
Controlling

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identifies what is to be done in the future.
monitors whether the plans are being achieved and, when necessary, carrying out decisions to modify the plans.
involves recruiting, selecting, orienting, promoting, paying, and rewarding employees.
determines how the work will be divided and accomplished by members of the dental team.
involves directing, guiding, and supervising the staff in the performance of their duties and responsibilities.

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Match the following channels of communication.

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Downward communication
Upward channels of communication
Horizontal communication
Informal channels of communication

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is essential for a larger organization; it involves transmittal of information from one department to another.
known as the “grapevine,” frequently carry rumors, personal interpretations, or distorted information.
are vital in a formal setting. This type of communication reverses the flow of information and may include suggestions, complaints, or grievances.
occurs when a dentist issues an order, or mandate, that is disseminated to the staff members at the next level.

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