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Dental Hygiene 2802 - Quiz 1 - Part 1 - Chapter 52 (Henry)

dental-hygiene-2802-quiz-1-part-1-chapter-52-henry

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Leadership within a dental practice involves

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The dental practice is a business that must be run efficiently to survive and prosper

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Characteristics of an effective leader. Choose all that apply.

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Match the following terms to their best definition.

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Leader of self
Leader of teammates
Leader of patients

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Maximize one’s talents to be an asset to the organization.
An environment of mutual respect and heartfelt interest in helping others succeed is essential.
Make decisions that are good for a patient’s oral and systemic health.

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Trust is essential to leadership. ALL relationships are based on trust.

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What are the components of Dr. Stephen Karpman’s “Drama Triangle”

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Match the following to its definition.

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Vision
Mission statement
Goals

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The ideal description of what the practice will look like in both the short and long-term future
Written, posted declarations of the practice’s main purpose that can change over time
An observable and measurable end result having one or more objectives to be achieved within a specific time frame

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“SMARTER” Format of Achieving Goals

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Specific:
Motivational:
Attainable:
Relevant:
Timely:
Evaluate:
Reevaluate:

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With a clear end picture in mind
In line with the mission
With rewarded steps along the way
Change or update goals as necessary
Time bound
Set a notch higher but achievable
Allows for continuous improvement

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Match the following to their definition

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Usual fee:
Customary fee:
Reasonable fee:

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The fee determined by the insurance benefit provider for a particular procedure that requires a modification or special consideration by the insurance company or provider.
The fee determined by the insurance benefit provider from actual submitted fees for specific procedures.
The fee the dentist uses most often for a given dental procedure.

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The leader in a dental practice is commonly the dentist. The manager is often the administrative assistant

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Match the following ORGANIZATIONAL CULTUREPower culture

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Work-hard/play-hard culture
Person culture
Task culture
Role culture
Power culture

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Teams are formed to solve particular problems
"_____" is concentrated among a few people
People have clearly delegated authorities within a highly defined structure
Few risks are taken, all with rapid feedback Typical in large organizations, which strive for high-quality customer/client service
Individuals believe themselves superior to the organization Survival of this type of organization may be difficult

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Match the following Organizational Culture to its definition.

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Process culture
Blame culture
Multidirectional culture
Live-and-let-live culture
Leadership-enriched culture

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People view the organization as an extension of themselves This is an ideal culture to promote in a dental practice
Spurns complacency Cooperation and communication are average and things get done, but the practice does not grow
People blame each other to avoid being reprimanded, resulting in little personal initiative This type of culture cultivates distrust and fear
Minimizes cross-department communication and cooperation Loyalty is to specific groups or departments
Concerned with how things are done, not with what is achieved This type of culture does produce CONSISTENT results

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