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block

Can be effective than letters because they provide direct contact

Select the correct answer(s).  

(0/0)

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Text

Email

Collection Phone Calls

none

What are subjective fears?

Select the correct answer(s).  

(0/0)

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They are based on feelings, attitudes, and concerns that have developed at the suggestion of peers, siblings, parents, or other individuals.

They are best addressed by being honest when communicating with the patient.

They are related to the patient’s experiences and his or her own memories of those experiences.

They are also known as learned fears.

none

What occurs when the patients pays by credit card?

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(0/0)

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payment is part of the regular bank deposit

dentist is charged by the bank for handling these transactions, which are added to what the patient owes

Business assistant can electronically verify the card is valid and the credit limit has not been exceeded

credit card payments are not listed as payments like checks and cash are

none

What is conflict?

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(0/0)

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Stress

Differences

Harrasment

Socialization

none

What is the term for the continuing care program of regularly scheduled preventive appointments?

Select the correct answer(s).  

(0/0)

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A hygiene program

preventive scheduling

preventive recall program

Preventive treatment plan

none

Voice quality accounts for more than one _____ of the impact of the total message and reveals much about the individual.

Select the correct answer(s).  

(0/0)

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third

sixth

fourth

tenth

none

Which statement is incorrect?

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(0/0)

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How well you get along with your co workers can affect the patient's opinion of the dental practice

because everyone has his or her own responsibilities, teamwork does not play a role in the patient's perception of the practice

Usually, a patient can quickly discern the level of workplace harmony in a dental practice

Americans spend more time with their co workers than their own families

none

A profession or occupation that requires specific education or training

Select the correct answer(s).  

(0/0)

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Career

Resume

Professionalism

Goal

none

Which statement is correctregarding HIPAA compliance?

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(0/0)

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Dental practices must strictly adhere to privacy procedures as set forth by HIPAA

The dentist must follow specific format when putting HIPAA

New staff members must be trained as soon as possible in HIPAA regulations

Document of training must be included in the procedure manual

none

The ____ is the core of the business side of the dental practice

Select the correct answer(s).  

(0/0)

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business office

private office

treatment area

reception area

none

Approximately one file guide should be used for every___ folders, depending on the size of the folders.

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(0/0)

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3 to 5

5 to 10

10 to 20

9 to 12

none

Money than an employee takes home after expenses?

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(0/0)

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Deductibles

Accounts Receivable

Accounts Payable

Net pay

none

Which statement best describes good phone skills?

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(0/0)

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Allow the person receiving the call to hang up first.

Speak quickly, because time is money and the patient is aware of that fact.

Speak indirectly into the receiver, keeping your mouth 5 to 6 inches away.

Use the caller’s name in the conversation and give him or her complete attention.

none

Business that are ongoing are called?

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(0/0)

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Expenses

Variable Overhead

Accounts Payable

Fixed Overhead

none

Codes that are used to simplify transaction processing

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(0/0)

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ADA

EOB

CDT