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block

How many study hours to pass the CompTIA A+ exams does Mike recommend to a person just starting out learning PC repair?

Select the correct answer(s).  

(0/0)

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Roughly 440

Roughly 240

Roughly 140

Roughly 340

none

After becoming CompTIA A+ certified, what’s the next certification you should attain?

Select the correct answer(s).  

(0/0)

---

CompTIA Security+

Certified Cisco Network Associate

Microsoft Certified IT Professional

CompTIA Network+

none

Which of the following helps prevent electromagnetic interference?

Select the correct answer(s).  

(0/0)

---

Use an anti-static wrist strap.

Keep magnets away from computer components.

Use an anti-static bag.

Keep computers away from monitors.

none

What is the very first step you should take to pass the CompTIA A+ exams?

Select the correct answer(s).  

(0/0)

---

Buy more practice exams.

Read this book like a novel.

Schedule the exams.

Buy two vouchers.

none

What company administers the CompTIA A+ certification exams?

Select the correct answer(s).  

(0/0)

---

CompTIA

Pearson VUE

Microsoft

Total Seminars

none

What do you call the commands that tell the computer what to do?

Select the correct answer(s).  

(0/0)

---

Output

Data

Programming

Morse code

none

Which version of Windows is not tested on the 2012 versions of the CompTIA A+ exams?

Select the correct answer(s).  

(0/0)

---

Windows 7 Ultimate

Windows XP Professional

Windows Vista Business

Windows 2000

none

What pass rate should you strive for on the practice questions?

Select the correct answer(s).  

(0/0)

---

80%

95%

90%

75%

none

At the very least, what tool should be in every technician’s toolkit?

Select the correct answer(s).  

(0/0)

---

Straight-slot screwdriver

Phillips-head screwdriver

Hammer

Pliers

none

When is it appropriate to yell at a user?

Select the correct answer(s).  

(0/0)

---

Never.

When he screws up the fifth time.

When he screws up the second time.

When he interrupts your troubleshooting.

none

While manning the help desk, you get a call from Sharon in accounting. She’s lost a file that she knows she saved to her hard drive. Which of the following statements would direct Sharon in the most efficient and professional manner to open her My Documents folder?

Select the correct answer(s).  

(0/0)

---

Look Sharon, I know you’re clueless when it comes to computers, but how could somebody lose a file? Just open up My Documents, and look there for the file.

Sharon, a lot of programs save files to a default folder, often to a folder called My Documents. Let’s look there first. Click the Start button and move the mouse until the cursor hovers over My Documents. Then press the left mouse button and tell me what you see when My Documents opens.

Sharon, check My Documents.

Probably just defaulted to My Docs. Why don’t you open Excel or whatever program you used to make the file, and then open a document and point it to My Documents?

none

Which of the following would be most appropriate for the workplace? (Select two.)

Select the correct answer(s).  

(0/0)

---

Clean, pressed khaki trousers

Clean, wrinkle-free polo shirt

Clean, pressed jeans

Clean, wrinkle-free T-shirt

none

When troubleshooting a software problem on Phoebe’s computer and listening to her describe the problem, your beeper goes off. It’s your boss. Which of the following is the most appropriate action for you to take?

Select the correct answer(s).  

(0/0)

---

Pick up Phoebe’s phone and dial your boss’s number.

Wait until Phoebe finishes her description and then ask to use her phone to call your boss.

Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.

Excuse yourself, walk out of the cube, and use a cell phone to call your boss.

none

Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you’re working?

Select the correct answer(s).  

(0/0)

---

Anti-static bag

Anti-static wrist strap

Phillips-head screwdriver

Anti-static spray

none

Which of the following is a good practice after completing a troubleshooting call at someone’s office?

Select the correct answer(s).  

(0/0)

---

Do nothing. Your work is finished there.

Follow up with a call within a couple of days to make sure everything is going well with the fixed computer.

Document any particularly important people you met for future reference.

Make copies of any passwords you used at the site for future reference.