DLR CMP Exam

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0 [{"id":110382,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:55:01","updated_at":"2016-10-05 11:55:01","questionName":"What would be the best answer when a salesperson tells you that we have the wrong stock? ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"A comment such as this is often a way for a consultant to shift accountability from them to you or upper management. We do keep the correct stock for the market that we wish to serve and it simply is a matter of them believing this and doing a great job ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110377,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:39:28","updated_at":"2016-10-05 11:39:28","questionName":"What is the greatest benefit of us having watchmakers on the premises?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Although all of these are good reasons for having a watchmaker but the main benefit to this is that it promotes Deonne le Roux the brand by offering a value added service to clients and allowing time for the client to view our jewellery and experience our","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110378,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:41:30","updated_at":"2016-10-05 11:41:30","questionName":"Your main responsibility as a store manager is to - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Although all of the above are functions of a manager, your main responsibility is ultimately to generate profit through your efforts and the efforts of your staff. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110381,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:51:29","updated_at":"2016-10-05 11:51:29","questionName":"The best definition of management is - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"In the most elementary form, management refers to getting results though others. Obviously for this to happen, the manager needs to create an environment that is conducive to teamwork etc. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121642,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 07:54:09","updated_at":"2016-11-02 07:54:09","questionName":"Sales statistics should be completed - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"If stats are done daily, it ensures that the consultant does not fall behind, that they are able to review their performance from the previous day AND there is no substitution for the consultant being confronted by their own statistics so as to learn from","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110376,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:35:24","updated_at":"2016-10-05 11:35:24","questionName":"What would be the best answer to a client who asks why we decided to close our Menlyn branch.","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"The truth is that we want to offer our clients an unbelievable shopping experience and that is why we decided to consolidate our Menlyn and Woodlands branches. This is a true first for Pretoria.","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121643,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 08:06:15","updated_at":"2016-11-02 08:06:15","questionName":"How to determine the extra turnover created if the consultant's average sale equalled the store's average? _______ average sale minus __-- average sale = X; X multiplied by _______ number of transactions = Y; Y is the extra turnover that the individual would have had, had her average sale been at store average. ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"You simply have to substitute the consultant's average sale with the average sale of the store,. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121638,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 07:29:04","updated_at":"2016-11-02 07:29:04","questionName":"When coaching a salesperson, show them how they compare to - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110379,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:44:12","updated_at":"2016-10-05 11:44:12","questionName":"A key element to ensuring that sales potential of sales staff is maximised is - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Although all of these are functions of a manager that will enhance the efforts of your staff, it is your ability to keep your staff highly accountable for their behavior and therefore their results on the sales floor that would make the biggest difference","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121646,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 08:36:01","updated_at":"2016-11-02 08:36:01","questionName":"When coaching a consultant always - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"You need to coach the behaviour that the consultant exibits on the floor that lead to the result. No one can improve a result without changing the behaviour that caused it. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121641,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 07:48:41","updated_at":"2016-11-02 07:48:41","questionName":"When should a consultant hand over a client to another consultant?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Our business model is based on relationship selling. Sometimes a client and a consultant simply do not gel based on various factors. That is when a hand over is imperative. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110371,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:09:56","updated_at":"2016-10-05 11:09:56","questionName":"What is the most important outcome of a client handing in a repair with us for the first time?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Often a client would first test the waters so to speak with a jeweller by handing in a repair before making a substantial purchase. This is an opportunity to gain the client's trust.","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121644,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 08:09:38","updated_at":"2016-11-02 08:09:38","questionName":"How to determine the extra turnover created if the consultant's items per sale equalled the store's average - ____ average sale divided by _____items per sale = X; X multiplied by the ___ items per sale = Y. Y is the salesperson's new average sale if his items per sale were at the store's average. ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"SImply replace the consultant's items per sale and the average price per item (average sale) with the store's average. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":121645,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-11-02 08:13:02","updated_at":"2016-11-02 08:13:02","questionName":"How to determine the extra turnover created if the consultant's conversion rate equalled the store's conversion rate - ","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"Take the individual's average sale into account and multiply it by the store's conversion rate. ","question_score_id":null,"lang":null,"questionAudioPath":null},{"id":110380,"quiz_id":"7337","answer_id":null,"answerType_id":"0","created_at":"2016-10-05 11:46:44","updated_at":"2016-10-05 11:46:44","questionName":"What should be your ultimate goal as a manager?","questionTimeSeconds":"0","questionTimeMinutes":"2","questionImagePath":null,"position":null,"explanation":"If you are starting out as a manager, your first challenge will be to get operations under control, but once you have done this, your focus should shift to generating more sales. Sales are the reason for why a retail business exists. ","question_score_id":null,"lang":null,"questionAudioPath":null}]
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What would be the best answer when a salesperson tells you that we have the wrong stock?

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