Greet the patient

State

Clarify

Obtain

Attend to patient's comfort and obtain

State purpose of interaction

Mention note taking

Clarify

Assess patient’s ability to communicate. Demonstrate interest and respect

Empower patient to

Use

questions initially

Allow patient to

Identify the patient's

Use active listening

verbal (staying with patient’s topic; using patient’s words; reflection) non-verbal (eye contact; nodding)

Use other non-verbal behaviours like body posture and

Use open to closed-cone questions

Pick up verbal cues Pick up non-verbal cues

Survey for

Set agenda

Make interim summaries

Use statements for

Appropriate use of

Avoid multiple or

questions

Avoid jargon

Provide a

Discuss a

Check for more information

Ask for

Check for

Use active

Make

sentences

Show

Pick up verbal and non-verbal cues

Use non-verbal behaviours (posture, gestures, facial expressions)

Identify patient's

Avoid being