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block

A customer service representative at a call center would like to be able to collect information from customers using a series of questions prompts. What could be used to accomplish this?

Select the correct answer(s).  

(0/0)

---

Lightning process builder

Visual Workflow

workflow rules

lightning connect

none

A new custom object is being created with a private sharing setting. The business wants to share the individual records with specific people or groups of people on a case-by-case basis. What options does the business user have to manually share individual records?

Select the correct answer(s).  

(0/0)

---

permission sets

public groups

rolls

users

profile

none

Universal containers has deployed custom tabs through change sets, without including the profiles, to production. Which statement is true in regards to the visibility of custom tabs?

Select the correct answer(s).  

(0/0)

---

Custom Tabs are exposed for all users

Custom Tabs are default on for all users

Custom Tabs are default off for all users

Custom Tabs are hidden for all users

none

The director of customer service wants to know when agents are overwhelmed with high priority item queue. The director wants to receive a notification when the new cases open with the status of new during business hours. Which automation process would you choose?

Select the correct answer(s).  

(0/0)

---

Scheduled Apex

Escalation rules

Visual workflow

Lightning process Builder

none

Which statement is true when defining a create custom action for the contact object?

Select the correct answer(s).  

(0/0)

---

The create action allows a user to select a record type

The create action will respect validation rules

The create action will ignore field requirements

The create action can be predefined contact field values

none

Universal containers conducts evaluations of their sales reps using a custom object consisting of numerical scores and executive comments. The company wants to ensure that only sales reps, their managers, and their managers executives can view the record.

Select the correct answer(s).  

(0/0)

---

use a private sharing model granting record access using custom settings; manage field access with page layout and field level security

use a private sharing model granting record access using custom settings; manage field access with record types and page layouts.

Use a private sharing model granting record access using hierarchy; manage field access with record types and field level security

Use a private sharing model granting record access using hierarchy; manage field access with field level security

none

Universal containers would like to automatically assign a specific permission set to new users. How can this request be met?

Select the correct answer(s).  

(0/0)

---

Create a workflow rule on the user object to a sign a permission set

Create a lightning process on the user object to launch a flow

Create an approval process on the user object to a sign a permission set

Create a flow on the user object to a sign a permission set

none

The customer service team at Universal containers uses a custom project object to track their customer projects. App builder needs to create a relationship between the project object and the related client account record. A private sharing model is used

Select the correct answer(s).  

(0/0)

---

Cross object field updates between the project and account records are not supported.

The account record can include roll up summary Fields with data from the project records.

Users can only delete account if they have access to related records.

The account lookup field on the project record can be made optional.

none

The director of marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units. Which function should be used?

Select the correct answer(s).  

(0/0)

---

TODAY()

DATE()

NOW()

DATEVALUE()

none

Which statement is true about converting a lead?

Select the correct answer(s).  

(0/0)

---

Users can convert leads that are associated with an active approval process

Multi select picklist values on lead records over right on the contacts corresponding field

The lead most recent campaign record is automatically applied to the primary campaign Source field on the lead opportunity

The system automatically Maps standard lead fields to standard account contact an opportunity fields

Administrators may choose whether to enforce validation rules and triggers

none

The vp of marketing wants to broadcast an email to 10,000 contacts in salesforce on a regular basis, but realizes salesforces mass email functionality has a limitation on the number of emails that can be sent each day. What action should the app builder take?

Select the correct answer(s).  

(0/0)

---

Download all contacts to a csv field and use an email client to send the emails

develop apex code and visualforce pages to send the emails

request salesforce increase the number of maximum daily emails

research and evaluate products available on AppExchange to send mass emails

none

universal containers has a requirement that an opportunity should have a field showing the value of it's associated accounts billing state. The value should not change after the opportunity has been created. What is the recommended solution to configure?

Select the correct answer(s).  

(0/0)

---

Apex

Formula Field

Roll up summary field

Workflow Rule

none

Universal containers wants to streamline its data capture process by linking fields together. They wish to do with so that the available values on dependent fields are driven by values selected on the controlling fields. Which consideration supports this? Select 3

Select the correct answer(s).  

(0/0)

---

Multi select picklist fields can be dependent picklists but not controlling fields

Checkbox fields can be controlling fields but not dependent fields

Custom picklist fields can be either controlling or depending fields

The import wizards only allow values to be imported into a dependent picklist if they match the appropriate control field

Standard and custom picklist fields can be dependent fields

none

What is a true statement regarding Master detail relationships?

Select the correct answer(s).  

(0/0)

---

Master detail relationships can convert to a lookup relationship if no roll up summary field exists on the master object

Deleting Master record in a master detail relationship deletes all related records

Standard objects can be on the detail side of a custom object and a master detail relationship

A master detail relationship cannot be created if the custom object on the detail side already contains data

Master detail relationships cannot be converted to look up relationships

none

Which types of relationships can be defined with external objects?

Select the correct answer(s).  

(0/0)

---

Cross organization look up

External Master detail

External lookup

Indirect lookup