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Administrative Technologies

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When answering the phone at the same time you are assisting another patient, you should say:

Select the correct answer(s).

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Explanation

When answering the phone, while there is a patient in front of you also ask the calller to please hold until you have completed with the patient who is in front of you

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When dealing with an angry caller:

Select the correct answer(s).

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Explanation

When dealing with an angry caller, it is important to remain calm and listen to what the patients needs are. Always keep your voice at a normal throughout the conversation.

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One of the most common computer software applications used to create, edit and produce text documents is called:

Select the correct answer(s).

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Explanation

A word processing software program is the most common program used to create, edit and produce text documents

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a removable storage device for a computer is a

Select the correct answer(s).

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Explanation

A USB or universal serial bus is a removable storage device that can be inserted into a computer port to save data. It is commonly known as a thumb drive, memory stick, flash drive and a USB stick

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A medical assistant or medical adminstrative specialist stating "it sould like the flu"

Select the correct answer(s).

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Explanation

the scope of practice for medical assistants regulates what a medical assistant can do and say in regard to health care. For example, an MA is not qualified to diagnose, so if an MA states to a patient that it soulnd like the flu, its sounds as if the MA is diagnosing the patient with the flu.

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