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block

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?

Select the correct answer(s).  

(0/0)

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Add the public group to an opportunity queue.

Manually share the record with the public group.

Add the public group to the opportunity team.

Change the opportunity owner to the public group.

none

Universal containers is using a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?

Select the correct answer(s).  

(0/0)

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Define a role hierarchy where the US sales representatives roll up to the US sales director

Define a role hierarchy where the US sales director rolls up to the CEO

Give the US sales director read/write/edit/delete object permissions on the profile

Place the US sales director in a queue with the US sales representative’s

none

What setting is controlled by a user’s profile?(3 answers)

Select the correct answer(s).  

(0/0)

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Local settings

Feature license assignment

Assigned apps

Record type assignment

Field level security

none

What permission is set in a user’s profile? (3 answers)

Select the correct answer(s).  

(0/0)

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Object permissions

Mass email

Active

Marketing user

Run reports

none

A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?

Select the correct answer(s).  

(0/0)

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Data Loader

Validation Rules

Merge Leads function

Import Wizard

none

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement?

Select the correct answer(s).  

(0/0)

---

Escalation rule

Assignment rule

Auto-Response rule

Workflow rule

none

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Select the correct answer(s).  

(0/0)

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Create an auto-response rule on the opportunity amount.

Create a validation rule that evaluates the account rating

Create an escalation rule based on the opportunity amount.

Create the workflow rule on opportunity object.

none

What should an administrator consider when configuring workflow rules?(2 answers)

Select the correct answer(s).  

(0/0)

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Rules can be evaluated when records are created or edited

All existing records are evaluated when a new rule is activated

Rules must be deactivated before using an import wizard

Rule actions can take place immediately or on a specific date

none

What is the capability of the service cloud (customer) portal?(2 answers)

Select the correct answer(s).  

(0/0)

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The portal and its users can be created without additional licenses.

Customers can view and edit contacts related to their own accounts.

Customer can log, view, edit, and close their own cases.

The portal can be customized with corporate branding.

none

What is the purpose of the service cloud (customer) portal?(2 answers)

Select the correct answer(s).  

(0/0)

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To share support reports and dashboards with high profile accounts

To allow partners to access contact records for case collaboration.

To allow customers to log and check the status cases online

To provide Web self-service by exposing knowledge articles

none

What are the valid organization-wide default options for the Account Object?

Select the correct answer(s).  

(0/0)

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Public Read/Write/Delete

No Access

Public Read/Write/Transfer

Private

none

What standard object has a one-to-many relationship with the account object?(3 answers)

Select the correct answer(s).  

(0/0)

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Lead

Contact

Campaign

Case

Opportunity

none

What can be done with a workflow field update action? (2 answers)

Select the correct answer(s).  

(0/0)

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Apply a specific value to a field

Update the value of a field on a child object.

Change the record type of a record

Update the value of a formula field

none

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?

Select the correct answer(s).  

(0/0)

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Remove the field from reports and list views

Remove the field from page layouts

Set the field to hidden on the user role

Set the field to hidden using field-level security

none

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Select the correct answer(s).  

(0/0)

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Read-only

Tab hidden

Default off

Default on