Provides the right to use software under certain terms and conditions

An entity that is the event or transaction linking two other entities

Firm that offers outsourcing solutions

Includes the requirements of a new system and recommendations to management

A single characteristic or fact about an entity

Obtained from a vendor or application service provider

Company that develops software with the purpose of it being sold

Special fields within data records that provide additional security information

Has a variable fee based on the number of users having access to an application

The end product of the SDLC systems analysis phase

Phase in which it is determined if in-house development is the best solution

Record details of all accesses and changes to a file or database

Data that has only two possible values: 1 and 0

Model in which vendors develop and sell application packages to customers

Term that is synonymous with usage model

Charges a variable fee based on the volume of operations performed

Utilizes standard business software to enhance user productivity

Data storage that is comprised of 8 bits

A field that could serve as a primary key

Includes features that allow users to interact effectively with an application

Software package developed to meet the needs of a specific type of business

Firm that delivers an application by charging a usage fee

Describes the numeric relationship between two entities

Measures the time a package takes to process a certain number of transactions

Outsourcing of basic business processes

Term that is synonymous with the decision to make or buy

Uses special symbols to represent the relationship between entities

Technique that uses a common yardstick to measure and compare vendor ratings

Have broad experience that is difficult for any one company to acquire

Code that uses a keyword to encode a number

Where people gather to meet

Uses a set fee based on a specified level of service and user support

offer support

Records how users interact with a Web site

and exchange ideas

Term that is synonymous with offshore outsourcing

Software package that can be used by many different types of organizations

Set of letters or numbers that represents a data item

Provide powerful Web-based support for transactions such as order processing

A primary key that is based on multiple non-unique fields

Term that is synonymous with service desk

Defines what must take place without addressing methods of implementation

Attribute that appears in more than one entity

Offers additional support and assistance from a vendor

Management of system operations by an outside firm

Looks for meaningful data patterns and relationships among data

The choice between developing versus purchasing software