Hello and welcome
In this Lesson we are going to talk about the importance of a first impression when dealing with customers.
To provide world-class customer care you must first understand that customers are calling in with real concerns and they are trusting you to resolve for them. How you present yourself over the phone has a huge impact on how the customer reacts to you during your call and how that customer will feel about our products and services in general.
Let’s get started and learn some easy techniques you can use on every call to ensure you are getting the best results and leaving customers pleased with the quality of service they received.