Business Communications Exam 3


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Crisis Managment Plan

Performance Review


AIDA Model


Emotional Appeal

Logical Appeal

Marketing Messages




Sales Messages

Selling Points

Social Commerce


Closed Questions



Focus Group


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the particular advantages that readers will realize from a product?s selling points

the most attractive feature of a product or service

Questions with a fixed range of possible anwensers

a neutral, nonecontrversial statement that establishes ground with the reader in an inderect negative message

Persuasive approach that calls on reasoning and evidence

Psychological characteristics of an audience, including personality, attitudes, and lifestyle

equal to the sum of all items in the group divided by the number of items in thsy group divided by the number of items in that group

plan that defines operational procedures yp deal with a crisis, including communication tasks and responsibilites

in contrast to marketing messages, sales messages encourage potential buyers to make a purchase decision then and there

The simultaneous change in two variables

a logical interpretation of the facts and other information in a report

the combination of forces that drive people to satisfy their needs

a form of group research interview

effort by employees to report concerns about unethical or illegal behavior

Persuasive approach that calls on audience feelings and sympathies rather than facts, figures, and rational arguments

employee evaluation procedure giving feedback on performences and guidence for future efforts

message sequence that involves attention, interest, desire, and action

Cause-and-effect linkage between two factors, where one of them causes the other to happen

ecomposses any aspect of buying and selling products and services or supporting costumers through the use of social media

promotional messages that usher potential buyers throigh thr purchasing process without asking yhem to make an imediate decision

the attempt to chang an audience?s attitudes, beliefs, or actions