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Match our Service Standards

تطابق النص (انقر واسحب)   

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تطابق النص

Your appearance of our dispensaries must always impress our patients.

Take the fist step to greet the patient with a smile and sincere welcome. Introduce yourself, find out each patient's name and let him or her know you are there to make their experience exceptional.

Begin the relationship with the patient by using he patient's name during each conversation and find a way to make a personal connection.

Anticipate the needs of your patient and deliver with care before they have to ask. Deliver fast, friendly and polished service.

Find opportunities for plus one service and deliver! Share successes with your co-workers and make it a standard. Deliver more, every time!

Service breakdows are opportunities to fix a problem, build loyalty and impress the patient. Delight the patient by resolving the issue beyond his or her satisfaction.

We must guarantee consistency with our service. Be '"on" every moment and deliver with the same enthusiasm and attentiveness to every patient, every day. Taking care of our patients is everyone's role. Own the situation until the patient is impressed. It is ALWAYS your job!

انقر واسحب

Exceed Expectations

Take Initiative

Build Relationships

Image Counts

Plus One

Loyalty Matters

I Own It!


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